Why We Stay Involved Long After Your Software Goes Live

Why We Stay Involved Long After Your Software Goes Live

Software rollouts are one of the areas where we stay involved well past go-live. That’s deliberate. A system that performs well in a demo and a system that holds up six weeks into real use are often two different experiences. We’ve worked through enough...
What Data Should Never Go Into AI Tools

What Data Should Never Go Into AI Tools

A program director at a Baltimore nonprofit is trying to finish a funding report before end of day. She pastes a set of client case notes into ChatGPT, gets a polished summary back in under a minute, and moves on. What she didn’t clock is that those notes included...