OmegaCor Technologies’ Help Desk Team in the Baltimore-Washington-Area provides technical assistance and end-user support, utilizing an industry-leading ticketing system that facilitates expedient problem resolution.

Our Help Desk Capabilities include:

  • Troubleshooting network- and computer-related issues
  • Developing/providing user manuals, programmer maintenance manuals, and system design documentation
  • Providing user training in a variety of areas (e.g., desktop publishing, end- user security awareness, telecommunications, operating systems, software packages)
  • Analyzing and assessing equipment and performance degradation, including determination of hardware, software, and/or other technical changes as necessary
  • Providing assistance in maintaining inventory control and locating records of state-owned information technology equipment/software and disposing of property as required
  • Collecting statistics on hardware/software/system problems, security incidents, maintenance service calls, and user base
  • Analyzing new applications, performing software maintenance, and making appropriate enhancements to existing systems
  • Assisting customer personnel in identifying their requirements and/or problems
  • Reviewing implementation plans for applications to ensure that the system resources are available to support applications in both the long and short term
  • Performing configuration management of software and hardware, including computers and network equipment across the enterprise
  • Centrally administering software licenses, including dynamic allocation

When IT Matters, OmegaCor Makes IT Work!

Have questions about outsourcing your business IT help desk? Call OmegaCor Technologies and learn how our Baltimore-based help desk services can benefit your business. Call (443) 795-6500 or email to learn more.

OmegaCor Technologies is a one stop, comprehensive technology solution provider with dedicated teams of IT professional. We are based in Millersville, Maryland and servicing Baltimore, Annapolis, Glen Burnie, Columbia, Laurel, Washington DC, Northern Virginia and surrounding areas.